Job Details

Operations Manager of Admissions - School of Continuing Studies
Go to our website »

Position Number: 5808975
Location: Washington, DC
Position Type: Admissions/Enrollment

Operations Manager of Admissions - School of Continuing Studies

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

The School of Continuing Studies (SCS) seeks to foster a collaborative, innovative, and student-first culture shaped by Georgetown's Jesuit heritage and values. SCS endeavors to be a center of innovation and growth within the University by introducing academic programs that respond to emerging and evolving needs in the economy and society. When you join our team at SCS, you become part of a thriving ecosystem of staff and faculty committed to inspiring students to seek something greater in their lives and careers.

The Operations Manager of Admissions in the Office of Admissions at the School of Continuing Studies handles many of the day-to-day functions of the busy Admissions office. This person is responsible for ensuring that prospective students who reach out to the Office of Admissions receive a response to calls and email messages in a timely manner. The Operations Manager of Admissions is also responsible for processing application documents, managing conditional admission processes, facilitating the scholarships process, and managing the main Admissions phone line and email inbox. Reporting to the Assistant Director of Admissions, the Operations Manager of Admissions handles many of the day-to-day functions of the Office of Admissions. This person is responsible for ensuring that prospective students who reach out to the Office of Admissions receive a response to calls and email messages in a timely manner. The Operations Manager of Admissions is also responsible for processing application documents, managing conditional admission processes, and facilitating Visual Compliance for SCS degree-seeking programs. Major duties and responsibilities include, but are not limited to:

Manage the admissions inbox, scholarships inbox, admissions main phone line, and application documents, responding to incoming inquiries and document submissions within 1-2 business days.
Coordinate with University stakeholders to apply tuition discounts and scholarships to students' accounts.
Maintain a solid knowledge of Salesforce/TargetX as it pertains to admissions operations.
Oversee the electronic input of application documents into internal Admissions drive and Salesforce/TargetX, inputting and importing English proficiency test scores, transcripts, evaluations, letters of recommendation, and other supplemental application materials.
Maintain relationships with University partners and vendors as it relates to admissions documentation and application processing.
Oversee data entry and the ongoing maintenance of accurate student records and provide regular feedback to the Assistant Director to ensure the highest data integrity standards in the Admissions Office.
Manage conditional admission process and ongoing communication with admitted students and University stakeholders, monitoring admissions pages on the SCS website for accuracy and managing content edit requests to the Marketing team.
Manage the general office supply and marketing material inventories for the admissions office, expanding and maintaining the admissions processing manual to support daily admissions operations and ongoing training.
Work with the Assistant Director to assign tasks to Admissions student workers as needed to support Admissions operations.
Collaborate with upper management on all aspects of admissions operations, performing other duties as may be assigned.

Work Interactions

Reporting to the Assistant Director of Admissions, the Operations Manager of Admissions interacts closely with the recruiting and advising members of the Office of Admissions to advance the team goal of supporting prospective and admitted students during their time in the application process. The Operations Manager is often a prospective student's first point of contact at the University; through timely responses to prospective students and close coordination with the Admissions team as well as University and partner stakeholders, the position supports Georgetown's overall mission and goals.

Requirements and Qualifications

Bachelor's degree or higher
One or more years of progressive experience in an organizational setting
Detail-oriented team player, able provide high levels of customer service

Preferred Requirements and Qualifications

Strong knowledge of CRM such as Salesforce; proficient in Google Workspace and comfortable with database maintenance
Capability for leadership, initiative, and timely follow-through with minimal direct supervision
Ability to communicate effectively and to utilize procedural writing skills
Strong organizational skills
Ability to work collaboratively in a team environment
Excellent oral and written communication skills

Work Mode Designation

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:
$19.20 - $28.70

Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Downtown-Campus/Operations-Manager-of-Admissions---School-of-Continuing-Studies_JR19786-1