Job Details

Assistant Director of Admissions (Student Services Professional IV)

Position Number: 6077426
Location: Fullerton, CA
Position Type: Admissions/Enrollment

Assistant Director of Admissions (Student Services Professional IV)

Classificaiton: Student Services Professional IV
Department: Admissions
Sub-Division:
Salary Range: $6,320 - $6,994 per month
Appointment Type: Ongoing
Time Base: Full Time
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM

About CSUF:
Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California's revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.

Job Summary:
It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position:

The Office of Admissions is responsible for determining student eligibility for admission to the University, processes and evaluates applications and transcripts, determining residency status, and reviewing appeals for exception to University Policy. This is an exciting opportunity for technically savvy, helpful, resourceful individuals looking to take the next step to further their career in a dynamic field that is essential to the success of the University. We seek an exceptional individual to join our team as the Assistant Director of Admissions (Student Services Professional IV). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

Under general supervision, the Assistant Director of Admissions plays a key role in working with applicants and students throughout the admissions process. Provide high quality service in all interaction with applicants, counselors, and parents of prospective students. Assess and communicate admissions requirements to prospective students, applicants, and others. Responsible for customer service efforts via the front desk operations. Leads 1 full-time Client Relations Coordinator (Student Services Professional II) and up to 5 full time Admissions Representatives. Indirectly supervises up to 20 student staff as they assist in customer relations. Maintain the Service Now system for managing email inquiries and ensure an accurate and time sensitive response to all customer inquiries. Oversee the phone tree and manage the walk-in office services. Make admission decisions and prepare data and statistics for each admission term. Prepare and update material for the Admissions Office websites. Prepare, schedule, update, and send official Admissions Office communications and admission decisions. Serve as a liaison with other administrative offices. Provide full support for yearly application processing from initial student inquiry to enrollment. Assist with the development and tracking of the Admissions Exceptions. Responsible for the implementation of a robust Appeals Process. Responsible for communications by phone, email, letter, social media and in person concerning admission or readmission policies including faculty, deans, high level administrators, students, families, counselors, and the community. Serve as a liaison and initial focal point with the Client Relations Team as well as other campus administrative offices who coordinate applicant support services. Review and evaluate complex admission cases, files, and issues. Provides training and work assignments for Admissions staff as well as campus partners, such as Athletics, Educational Opportunity Program, Guardian Scholars, Veterans Resource Center, Project Rebound, etc. Represents the Admissions Office at on- and off-campus meetings and events. Support the Admissions Director and Associate Directors with special projects. Other duties as assigned.

Essential Qualifications:
Bachelor's degree or the equivalent from an accredited four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing, and conflict resolution. Four years of professional student services work experience including experience advising students individually and in groups, as well as the analysis and resolution of complex student services problems. A master's degree from an accredited college or university in counseling, clinical psychology, social work or a job-related field may be substituted for one year of professional experience. A Doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for two years of professional experience.

General knowledge of the problems and methods of public administration, including organizational, personnel, and fiscal management. Knowledge of advanced statistical and research methods. Ability to plan, develop, coordinate, supervise, and organize programs and activities. Ability to interact with a diverse student population, faculty, staff, and the public. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to advise students individually and in groups on complex student-related matters. Ability to complete assignments without detailed instructions. Ability to establish and maintain cooperative working relationships with a variety of individuals. Excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities and of the overall organization.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications:
Previous successful experience working within a large college or university. Three or more years of experience working in Undergraduate Admissions. Strong knowledge of PeopleSoft Student Administration system.

Special Working Conditions:
Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Additional Information:
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University's strategic goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas).

Application Deadline: Mar 27, 2025 (9:00 PM)

Apply online at: https://careers.pageuppeople.com/873/fl/en-us/job/546658/assistant-director-of-admissions-student-services-professional-iv